IDology 2016 Fraud Report

About the Research

The IDology 2016 Fraud Survey polled senior executives from IDology’s customer base. IDology customers come from a variety of industries – from banking and other financial services, to healthcare, retail, telecommunications, energy & utilities as well as other consumer and business services. Sizes of the companies range from large enterprise organizations to small business as well as non-profit and educational institutions.

Of those who responded, 15% are senior C-level contacts, 29% are VP/Director level contacts and 28% are managers whose daily experiences revolve around ensuring a positive customer experience while still mitigating fraud. Additionally, 18% of respondents were Analyst-level contacts.

This report brings together these survey results with the experience and expertise of IDology, a leading provider of real-time and integrated technology and fraud prevention solutions that verify an individual’s identity and age for organizations doing business in a customer-not-present environment.

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Global Survey Result Highlights

  • Suspected fraud attempts level off for some, increase for others
  • Online fraud continues to be most prevalent
  • Call center fraud decreased
  • Mobile fraud tactics make big shift to phone number recycling, SIM changes and SMS intercepts
  • Investment in mobile channel continues to increase
  • Account takeover and first party fraud grow
  • Organizations are better prepared to prevent growing fraud techniques
  • Recon & social engineering lead call center fraud
  • Large dollar fraud continues to rise, but small dollar fraud remains dominant
  • Detecting risky domains is the most popular email fraud deterrent

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