IDology 2015 Fraud Report
About the Research
The IDology 2015 Fraud Survey polled senior executives from IDology’s customer base. IDology customers come from a variety of industries – from banking and other financial services, to healthcare, retail, telecommunications, energy & utilities as well as other consumer and business services. Sizes of the companies range from large enterprise organizations to small business as well as non-profit and educational institutions.
Of those who responded, 23% are senior C-level contacts, 29% are VP/Director level contacts and 27% are managers whose daily experiences revolve around ensuring a positive customer experience while still mitigating fraud. Additionally, 21% of respondents were Analyst-level contacts.
This report brings together these survey results with the experience and expertise of IDology, a leading provider of real-time and integrated technology and fraud prevention solutions that verify an individual’s identity and age for organizations doing business in a customer-not-present environment.
Global Survey Result Highlights
Suspected fraud attempts continue to climb
Mobile activity expected to grow
Enhanced mobile and call center fraud tactics emerge
Organizations shift focus to prevent fraud
Fraudsters continue to target website applications
Mobile and call center fraud intensifies
Phishing and information theft become more widespread
Suspected small dollar fraud attempts give way to larger sums
New geographic regions emerge as centers of suspected fraud
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