IDology 2015 Fraud Report

About the Research

The IDology 2015 Fraud Survey polled senior executives from IDology’s customer base. IDology customers come from a variety of industries – from banking and other financial services, to healthcare, retail, telecommunications, energy & utilities as well as other consumer and business services. Sizes of the companies range from large enterprise organizations to small business as well as non-profit and educational institutions.

Of those who responded, 23% are senior C-level contacts, 29% are VP/Director level contacts and 27% are managers whose daily experiences revolve around ensuring a positive customer experience while still mitigating fraud. Additionally, 21% of respondents were Analyst-level contacts.

This report brings together these survey results with the experience and expertise of IDology, a leading provider of real-time and integrated technology and fraud prevention solutions that verify an individual’s identity and age for organizations doing business in a customer-not-present environment.



















 

Global Survey Result Highlights

  • Suspected fraud attempts continue to climb
  • Mobile activity expected to grow
  • Enhanced mobile and call center fraud tactics emerge
  • Organizations shift focus to prevent fraud
  • Fraudsters continue to target website applications
  • Mobile and call center fraud intensifies
  • Phishing and information theft become more widespread
  • Suspected small dollar fraud attempts give way to larger sums
  • New geographic regions emerge as centers of suspected fraud

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