Improve Your Call Center Performance
7 Ways A Dynamic KBA Solution Helps
Delivering a pleasant consumer experience on the phone is a make or break opportunity for creating positive customer relationships through your call center. After all, keeping customers is easier and more profitable than having to continually acquire new customers.
Whether you are dealing with new or existing customers, a key principle to follow is “customers will do business with you tomorrow only if they (and their friends) trust you today”. But with identity theft recognized as one of the fastest growing crimes and garnering a lot of media attention, our ability to trust, both as consumers and businesses, can be challenging based on the fear of becoming a victim of fraud and suffering financial losses.
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