Contact Center Fraud
Mapping Identity Verification to Your Customer’s Journey
Often ignored in the fight against fraud, contact centers have become increasingly vulnerable to attacks. In fact, research shows that by 2020, 75 percent of omnichannel, customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise. So, how do you deliver a timely, positive experience and foster trust among your callers, without placing your business at a higher risk?
Discover how mapping verification methods to your customer journey can...
• Improve customer satisfaction
• Increase revenue
• Improve contact center performance
• Reduce fraud risk
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