Customer Experience & Fraud Prevention: Dueling Priorities for Today's Contact Centers.

How to deliver a frictionless contact center service experience without compromising data security.


Contact centers are often recognized as the delivery channel that is most easily compromised by fraudsters. Companies that provide customers with a frictionless service experience without compromising data security are poised to thrive.

This report provides contact centers with critical best practices for implementing a robust identity verification program—one that enables contact centers to provide an incredible customer service experience while also deterring fraud. 

Key learnings from this report include:

  • The critical challenges contact centers face, and how those challenges can be mitigated
  • How the growth of digitization has impacted current fraud trends
  • Leading identity verification priorities that will empower contact centers to succeed

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