IDology 2014 Fraud Report

About the Research

The IDology 2014 Fraud Survey polled senior executives from IDology’s customer base. IDology customers come from a variety of industries – from banking and other financial services, to healthcare, retail, telecommunications, energy & utilities as well as other consumer and business services. Sizes of the companies range from large enterprise organizations to small business as well as non-profit and educational institutions.

Of those who responded, 20% are senior C-level contacts, 23% are VP/Director level contacts and 52% are managers whose daily experiences revolve around ensuring a positive customer experience while still mitigating fraud. Additionally, 5% of respondents were Analyst-level contacts.

This report brings together these survey results with the experience and expertise of IDology, a leading provider of real-time and integrated technology and fraud prevention solutions that verify an individual’s identity and age for organizations doing business in a customer-not-present environment.

Global Survey Result Highlights

  • Increase in suspected fraud attempts
  • Fraudsters continue to target website applications
  • Credit, debit and prepaid card fraud remains a major concern
  • Confidence in preventing certain types of fraud declines
  • Customer awareness of fraud increases while fraudsters continue to shift tactics
  • Small dollar fraud prevails
  • Several regions see an increased amount of suspected fraud

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