The Role of Dynamic Knowledge-Based Authentication in a Digital World

New Research Exploring If and When KBA Makes Sense

This research report discusses the evolution and role of Knowledge-Based Authentication (KBA) as part of a multi-layered identity verification and authentication process and anti-fraud program. It also examines customer’s perceptions and preferences regarding dynamic knowledge-based authentication and how it helps support the pursuit of digital transformation.

 

Key Takeaways:

  • Knowledge-based authentication (KBA) solutions vary in their sophistication and effectiveness. When designed and deployed correctly in a comprehensive identity verification and authentication program data shows consumers can engage effectively with the right knowledge-based authentication questions at the right time.
  • What are the notable differences between types of questions, sources of information and types of data KBA providers rely. Less sophisticated solutions deliver a lower level of assurance and create excessive customer friction.
  • How to deploy a robust “plug and play” configurability that allows companies to adapt KBA to match distinct consumer types and use cases where relevant, and dynamically escalate specific identities for further validation, forming the basis for an intelligent multi-layered array of identity methods.

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